About us

Sterling Support

About us

Sterling Support is a NDIS service provider dedicated to delivering high-quality, person-centred supports to individuals living with disability. We work in partnership with participants, their families, and broader support networks to empower independence, promote inclusion, and enhance overall well-being. Through our commitment to the values of respect, integrity, and compassion, we strive to make a meaningful difference in the lives of those we support.

Journey

toward Independence

At Sterling Support, we’re more than a disability service provider – we’re a dedicated ally in each participant’s journey toward greater independence, inclusion, and well-being. Our organisation is grounded in a strong commitment to person-centred care, working in partnership with participants, their families, and support networks to empower individual goals, aspirations, and strengths.

Who We Are

Sterling Support is led by a management team with extensive experience in the disability sector and a deep understanding of the challenges faced by individuals with complex needs. Our team is well-versed in navigating systems and collaborating with key government agencies, including:

  • Department for Child Protection (DCP)
  • Exceptional Needs Unit (ENU)
  • Office of the Public Advocate (OPA)
  • SA Health
  • Department for Correctional Services (DCS)

These strong relationships enable us to provide seamless, holistic, and coordinated support that ensures no participant falls through the gaps.

What We Support

At Sterling Support, we understand that disability looks different for everyone. That’s why our team provides tailored support across a wide range of disability types, always respecting the uniqueness of each person we work with.

Intellectual Disability –

Structured, compassionate support in daily living, decision-making, and independence building.

Autism Spectrum Disorders (ASD):

Our team has extensive experience in working with individuals on the autism spectrum. We provide support that respects sensory preferences, social needs, and communication styles, helping each person thrive in their environment.

Psychosocial Disability –

Focused support for individuals with anxiety, depression, bipolar disorder, and more—building confidence, connection, and self-worth.

Physical Disability –

Assistance with mobility, chronic conditions, personal care, and use of assistive equipment.

Sensory Disability –

Tailored strategies for participants with vision or hearing loss, enhancing safety and communication.

Neurological Conditions –

Comprehensive care for those living with cerebral palsy, multiple sclerosis, or acquired brain injuries.

Developmental Disabilities –

Enabling skill development, social interaction, and independence from childhood into adulthood.

Learning Disabilities –

Personalized routines and adaptive tools that build understanding and engagement.

Degenerative Conditions –

Progressive, respectful support that adapts with the individual, preserving dignity and comfort.

Speech & Communication Disorders –

Alternative communication methods and collaboration with speech professionals to strengthen interaction.

Acquired Disabilities –

Support for those adjusting to life changes after injury or illness, with a focus on rebuilding independence.

Our Mission

At Sterling Support, our mission is simple yet powerful:
To enhance the lives of people with disability by delivering compassionate, personalised, and high-quality support that empowers independence and fosters connection.

We strive to bridge the gap between potential and reality for our participants, creating opportunities for growth, dignity, and achievement.

Sterling-Support-Logo-Web

Our Vision

We envision a community where every person — regardless of ability — has equal access to opportunities, support, and meaningful inclusion. At Sterling Support, we work toward a world that embraces diversity and celebrates the unique contributions of all individuals.

Our Values

  1. Integrity – We are honest, transparent, and accountable.
  2. Respect – We honour every individual’s dignity, voice, and choices.
  3. Empowerment – We build capacity, encourage growth, and support self-determination.
  4. Compassion – We lead with empathy and care.
  5. Collaboration – We work as a team—with families, support professionals, and the broader community.
Our
Approach

Person-Centred Care

Person-centred care isn’t just a buzzword – it’s the foundation of everything we do. At Sterling Support, we believe every individual deserves services designed around their goals, needs, and preferences. Our approach includes:

  • Listening first – We take time to understand each person’s story, voice, and vision.
  • Flexible, evolving plans – Support plans adapt as needs and goals change.
  • Building independence – We support without creating dependence.
  • Team-based care – Families, allied health providers, and other key people are active partners in support.
Contact us

Our Recruitment: Quality People Deliver Quality Care

Sterling Support maintains the highest standards when it comes to hiring and developing staff. We know that the quality of care begins with the quality of our team.

  • Thorough Screening – All staff undergo extensive background checks for participant safety.
  • Specialised Training – Our team receives training in disability support, mental health, adaptive communication, and cultural competence.
  • Ongoing Development – We invest in our people to ensure they stay current with best practices and deliver exceptional care.

Working Together: Strength Through Collaboration

We believe that the best outcomes come through partnerships. That’s why we collaborate closely with:

  • Families and guardians
  • NDIS Plan Nominees
  • Allied Health Professionals
  • Community organisations

Together, we ensure that participants receive truly integrated, well-rounded care. Our team advocates strongly for each person we support—ensuring access, resources, and respect at every turn.